Frequently Asked Questions - Men's Crosses

Will the silver men's crosses tarnish?

I am allergic to Nickel, will there be a problem?

How do I clean and care for a silver men's cross?

How do I get an idea of the weight of a cross necklace?

If I am not happy with a cross necklace that I bought can I return it?

Can I get a cross necklace engraved online?

How long does it usually take to engrave a cross necklace?

If I am in a hurry, what is the fastest time in which I can get my order engraved?

Will the engraving wear off?

What if there is an error in my engraving?

What is the difference between HISŪ and other crosses?

How do I pick the best chain size?

Will the silver men's crosses tarnish?

Each of our sterling silver men's crosses (and chains) including all HISŪ designs are each treated with a slight coating of 'anti-tarnish' to prevent tarnishing. But like all authentic sterling silver jewelry, oxidization (or tarnishing) due to exposure of the acidity in the air does take place over time. However, getting rid of the tarnish is relatively simple and can be done by wiping the tag vigorously with a dry soft cloth.

It is important to note, that silver jewelry will tarnish very much faster if exposed directly to acidic or alkali substances (e.g. perfume sprayed directly on the item or if worn while taking a swim in a chlorine treated pool) and if stored in direct unlight.

Silver also tends to tarnish very rapidly on certain people due to high acidity levels in their sweat. There is no adverse physical reaction but the acidity will cause very rapid tarnishing and turn silver items worn close to the skin black in color.

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I am allergic to Nickel will there be a problem?

No, our silver men's crosses are NOT treated or plated with Nickel or Rhodium which have the tendency of reacting with certain peoples skin.

Nickel and Rhodium plating are used to prevent the underlying silver from tarnishing, but as mentioned does react adversely with certain peoples skins resulting in a rash.

If you have worn silver in the past and have noticed it turn black/yellow rather quickly, it is possible that you have a high level of acidity in your sweat, and will find it difficult to wear silver jewelry due to the rapid tarnishing that takes place when silver is worn against the skin. There is no harm that will come from wearing silver, but the item will discolor very rapidly and in some cases, as mentioned, turn black in color.

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How do I clean and care for a silver cross necklace?

To clean your silver cross necklace, simply use any soft cloth and vigorously rub the cross and chain and the tarnishing will come off relatively easily.

Be careful not to use a hard or textured fabric like a dishwashing cloth for instance, as that will cause significant scratching of your cross pendant especially if it is flat in design. If tarnishing is very apparent and not coming off easily, which may happen as your cross gets older, or due to exposure to an oxidizing agent, you can use jewelry cleaner, which is a liquid that is widely available in any drugstore. Simply dip your necklace into the solution and wipe it clean.

To care for your necklace, store it in it's box or in a drawer so that it is not exposed to light when you are not wearing the necklace. Also avoid spraying perfume directly on the item as that will cause tarnishing. Also try not to swim or bathe with your jewelry on, as chlorine, soap and shampoo can cause tarnishing if the item is not cleaned and dried off properly.

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How do I get an idea of the weight of a cross necklace?

The approximate weight of each cross necklace is stated on the item page. The weight is listed in grams, and reflects that of the cross pendant and chain together.

As imagining the weight of something without being able to feel it is difficult, for comparison, we recommend taking a quarter coin into your hand - which weighs approximately 5.67 grams. Comparing that to the stated weight of the dog tag necklace should give you a feel for the weight of that specific item.

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If I am not happy with the cross necklace, can I return it?

We want you to be completely satisfied with your purchase - if you are unhappy with your cross necklace (and have NOT been engraved or personalized the item) you have up to 30-days (from receipt of your order) to return your necklace for a full refund of the purchase price as per your invoice*. Unfortunately and shipping or taxes will not be refunded. For more details on our 30-day return policy, please click here.

Please Note: Engraved items cannot be returned.

* Returned items will only qualify for a refund only if they are returned in their original, undamaged condition with it's packaging intact. Should an item be returned after wear and shows visible scratches and discoloration due to use, the return will not qualify for a refund, even if it is sent back.

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Can I get a cross necklace engraved?

Yes, many of our men's crosses can be engraved online. Each cross necklace's item page has a 'View Engraving Details' link under the description and specifications of the item on the right-hand-side of the item page. Detailed engraving options and instructions for that item can be accessed by clicking the 'View Engraving Details' link*.

* Please note that this link generates a pop-up window displaying the engraving options and details. If you have a pop-up blocker you will have to disable it or hold the CTRL key while clicking the link.

To submit your engraving simply type in your text - as you would like it to appear - in the fields provided on the item page. Select your preferred fonts style and orientation then click the add to shopping bag button.

If you require additional letters to be engraved than allowed in the fields online or require personal assistance in placing your order, please do not hesitate to call us toll-free at 1-888-85-STONE (Mon - Fri, 10am - 6pm).

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How long does it usually take to get engraving done?

Engraving usually takes 1 to 2 business days before the order is shipped out -

For example: if an order is placed on Monday for engraving the item will ship out on Wednesday evening or Thursday morning).

If you require special engraving, (we offer custom engraving - e.g. special line drawn logos, drawings etc. on certain items) it will take additional time to create the plates necessary to process that engraving (e.g. 2 to 7 business days). If you require special engraving, please call customer service toll-free at 1-888-85-STONE for an estimation of cost and processing times.

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If I am in a hurry, how fast can I get my order engraved and delivered to me?

If you are in a hurry and request 'Next Day Shipping', it will take 1 business day to process your engraving before shipment of your order.

For example: (If you order before 11am)

If a 'Next Day Shipping' order with engraving is placed on Monday it will be engraved and shipped out on Tuesday for delivery on Wednesday.

(If you order after 11 am)

If the order is placed on Monday after 11am, the order will be processed and shipped out on Wednesday for a Thursday delivery).

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Will the engraving wear off?

No, our engraving is done by a professional engraver who makes sure that the engraving is appropriately deep enough to be clear and durable so that it will not wear-off.

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What if there is a mistake with my engraving?

We stand by our commitment to our customers' total satisfaction, and although engraved items cannot be returned; if we have made an error with your engraving - i.e. if the engraving is different to what you have requested on your order, we will re-engrave another cross and ship it out to you at no additional cost and along with a pre-paid shipping box to send back the incorrectly engraved item.

Should you have questions regarding this issue, please feel free to contact customer service via phone or email at your convenience.

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What is the difference between the HISŪ cross and the others available?

All HISŪ crosses are designed and crafted by the men's jewelry designer label HISŪ, and are exclusively available online at Shimmer & Stone. All HISŪ necklaces are sent to us (with engraving if requested in your order) as a complete unit for us to package and ship to you.

HISŪ crosses are of a heavier silver weight than most other cross necklaces, owing to their special design features and come with custom designed chains of various styles. All other crosses of a comparative high quality as those from the HISŪ collection, but are not of that brand.

Non-HISŪ items can also be personalized to your engraving specifications and can have more characters than allowed online (Please call customer service toll-free for assistance with additional characters). In addition custom line drawn logos, pictures, clip-art or hand written sayings can also be engraved on these items.

In comparison, all HISŪ items are limited to a specific style of engraving as required by the designer. This is so that the items maintain their unique and distinct appearance even when personalized.

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How do I pick the right chain size?

Picking the correct chain size is actually a matter of personal preference. As we do not want you to stress over selecting a wrong chain size, you can always exchange your cross chain within 30-days of receipt for a different length of the same style.

To give you some guidance on chain lengths firstly consider the person wearing the necklace and where they would like the cross to fall or hang.

If you know the neck or collar size of the individual wearing the item you can get an idea of where the cross will fall. For instance a person with a 16 or 16.5 inch neck/collar size wearing a 24 inch chain will have the cross fall about 4 inches from the collar-bone, a 30 inch chain will have the cross fall about 6 inches and a 34 inch chain will have the cross fall about 9 inches from the collar-bone.

If you have a specific question regarding chain size selection please do not hesitate to contact customer for a recommendation.

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