Shipping

Contents

• US Shipping
• Shipping to Canada
• Shipping to the U. K.
• Shipment Tracking

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Shipping within the USa

Shimmer & Stone Jewelry offers FREE Ground Shipping within the continental US and other affordable, flat-rate shipping options for all orders being delivered to customers within the continental United States.

Order Processing Times

• Non Engraved Orders
  Non engraved order take 1-2 business days to process before being picked up for shipment. Please make allowances for this processing time when estimating your delivery date.
  
• Non Engraved Orders (Next Day Shipping)
  Non-engraved orders that require next day shipping need to be placed before 11am (EST) to be shipped out on the same business day the order is received. If your order is received after 11am (EST) your order will only ship out the following business day.
  
• Engraved and Personalized Orders
  Orders that require engraving take 2-3 business days to process before being picked up for shipment. Please make allowances for this processing time when estimating your delivery date.

Shipping Options

UPS Shipping Options & Rates to Street Addresses

USPS Shipping Options & Rates to P.O. Box Addresses

USPS Shipping Options & Rates to APO/FPO Addresses

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Shipping to Canada

Shimmer & Stone Jewelry offers an affordable, flat-rate shipping option for orders shipped to customers in Canada via UPS.

*It is important for our customers in Canada to note that excise duty and/or excise taxes are imposed by the Canada Border Services Agency on luxury item imports such as jewelry shipped from the U.S.A. All Canada customs fees and import duties are payable by the recipient. (Learn More)

Order Processing Times

• Non Engraved Orders
  Non-engraved orders take 1-2 business days to process before being picked up for shipment. Please make allowances for this processing time when estimating your delivery date.
• Engraved Orders
  Engraved and personalized orders take 2-3 days to process before being picked up for shipment. Please make allowances for this processing time when estimating your delivery date.

Shipping Options

UPS Shipping Options & Rates to Canada Addresses

CANADA Customs Fees and Duties

Any orders (even gifts) to Canada valued over CA$60.00 from the USA are subject to customs duties, taxes and brokerage fees which the recipient (customer) is legally responsible for paying. We cannot determine in advance what these charges will be, as duties, taxes and brokerage fees on items shipped to Canada are established by Canadian Customs at the Canada Border Services Agency (CBSA).

All items or orders imported by individuals into Canada are subject to any or all of the following

• GST (Goods and Services Tax)
• PST (Provincial Sales Tax)
• Customs Duty
• Brokerage Fees/Surcharge

GST & PST will vary based on the province to which the items are shipped. The duty is determined by the declared or insured value of the merchandise and the import classification rate determined by Canada customs. Brokerage fees or surcharges are imposed by the courier company (e.g. Canada Post, UPS, Fed Ex etc.) to process your package through Canada customs. Please contact your local customs office to determine the exact customs costs that may apply to you. It is your full responsibility to verify the customs duties, charges and procedures prior to placing your order.

Important Note: The recipient (customer) is responsible and legally obliged to pay any and all customs duties, taxes and/or brokerage charges that are incurred on the package you receive. Acceptance of a package and refusal to make payments on any levied duties, taxes and/or customs charges may result in Canadian customs contacting Shimmer & Stone. To comply with customs regulations, we will charge your credit card accordingly for the outstanding payments plus any interest or penalty that may apply.

Regarding Returns: If you are returning any merchandise please be advised you are responsible for all shipping charges and any levied duties, taxes and/or customs charges that may be incurred on the package. Prior to processing of your return, these additional charges will be subtracted from your total and the balance will be refunded to your credit card.

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Shipping to the United Kingdom

Shimmer & Stone Jewelry offers an affordable, flat-rate shipping option for orders being shipped to the UK via the USPS (United States Postal Service) Global Priority Mail service. This is a reliable service with online shipment tracking.

*It is important for our customers in the UK to note that any orders shipped from the USA or outside the EU are subject to duties, taxes and brokerage fees levied by HM Customs & Excise and are payable by the recipient. (Learn More)

Order Processing Times

• Non Engraved Orders
  Non-engraved orders take 1 business day to process before being picked up for shipment. Please make allowances for this processing time when estimating your delivery date.
• Engraved Orders
  Engraved and personalized orders take 2-3 days to process before being picked up for shipment. Please make allowances for this processing time when estimating your delivery date.

Once your order is picked up for shipment it will be scanned and your will receive an email confirmation detailing your package tracking number.

Shipping Options

USPS Shipping Options & Rates to UK Addresses

UK Customs Fees and Duties

Any orders shipped to the United Kingdom from the U.S.A. are subject to import customs duties, taxes and brokerage fees which are payable by the recipient (customer) on delivery. Unfortunately, we cannot determine in advance what these charges will be as they are established by HM Customs & Excise in the UK.

Customs duty on imports to the UK are determined by the value (purchase price) of the merchandise and it's import tax classification and could be as high as 30% of the total invoice value. Most goods arriving in the UK from outside of the EU are subject to any or all of the following imports charges:

• Customs Duty (Import Duty)
• Excise Duty
• Import VAT (Value Added Tax)
• Brokerage and/or Processing Surcharges

Important Note: The recipient (customer) is responsible and legally obliged to pay any and all import duties, taxes and/or brokerage charges that are incurred on the package you receive. It is your full responsibility to verify the customs, duties charges and procedures prior to placing your order. (You can find more details on these duties and taxes at the official HM Revenue and Customs Web site). Acceptance of a package and refusal to make payments on any levied duties, taxes and/or customs charges may result in HM Customs & Excise contacting Shimmer & Stone. To comply with customs regulations, we will charge your credit card accordingly for the outstanding payments plus any interest or penalty that may apply.

Regarding Returns: If you are returning any merchandise please be advised you are responsible for all shipping charges from the UK back to Shimmer & Stone Jewelry in the USA, and for any levied duties, taxes and/or customs charges that may be incurred on the package. Prior to processing of your return, these additional charges will be subtracted from your total and the balance will be refunded to your credit card.

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Tracking Your Shipment

Tracking

Once your order has been picked up by UPS or USPS for shipment you will receive an automated email notification confirming the shipment of your order and detailing your tracking number.

This tracking number will allow you to follow the progress of your order in transit until it reaches it's destination.

Tracking your Order Online: Click on the link in your shipment confirmation email, which will take you directly to our web site where you can review your order details and view the shipment status of your order. You can also view specific details of your shipment via the UPS web site (http://www.ups.com) or the United States Postal Service (http://www.usps.com)

Tracking your Order by Phone: If you would prefer, please feel free to contact customer service at 1-888-85-STONE (Mon - Fri, 10am - 6pm EST) to assist you track your order.

International customers please call +1 212 564 9175.

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