| US SHIPPING. |
| Shimmer & Stone Jewelry is proud to offer FREE ground shipping and other affordable, flat-rate shipping options for all orders being delivered within the continental United States. |
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Order Processing Time
- Non-engraved Orders take 1 business day to process before being picked up for shipment. Please make allowances for this processing time when estimating your delivery date.
- Non-engraved UPS Next Day Air Saver Orders received before 11am (EST) will be shipped on the same business day it is received. If your order is received after 11am (EST) your order will only ship out the following business day.
- Engraved and Personalized Orders take 2-3 days to process before being picked up for shipment. Please make allowances for this processing time when estimating your delivery date.
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 US Shipping Options & Rates
to Street Addresses |
| Shipping Option |
Shipping Charge Per Order |
Transit Time* |
| UPS Ground |
$0.00 (FREE) |
5-7 Business Days |
| UPS 3 Day Select |
$10.95 |
3 Business Days |
| UPS 2nd Day Air |
$14.95 |
2 Business Days |
| UPS Next Day Air Saver |
$24.95 |
1 Business Day |
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* Transit times do not include the time taken by our staff to pack and process your order once it is received. Please make allowances for order processing as noted above when estimating your order delivery date. |
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Shipping Options & Rates to P.O. Box Addresses |
| Shipping Option |
Shipping Charge Per Order |
Transit Time* |
| USPS PO Box Ground |
$0.00 (FREE) |
5-7 Business Days |
| USPS PO Box Next Day |
$24.95 |
1 Business Day |
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* Transit times do not include the time taken by our staff to pack and process your order once it is received. Please make allowances for order processing as noted above when estimating your order delivery date. |
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US Shipping Options & Rates to APO/FPO Addresses |
| Shipping Option |
Shipping Charge Per Order |
Transit Time* |
| USPS APO Ground |
$0.00 (FREE) |
7-14 Business Days |
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* Transit times do not include the time taken by our staff to pack and process your order once it is received. Please make allowances for order processing as noted above when estimating your order delivery date. |
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CANADA SHIPPING |
| Shimmer & Stone Jewelry is proud to offer an affordable, flat-rate shipping option for orders being shipped to Canada via UPS. |
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Order Processing Time
- Non-engraved Orders take 1 business day to process before being picked up for shipment. Please make allowances for this processing time when estimating your delivery date.
- Engraved and Personalized Orders take 2-3 days to process before being picked up for shipment. Please make allowances for this processing time when estimating your delivery date.
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CANADA Shipping Options & Rates to Street Addresses |
| Shipping Option |
Shipping Charge Per Order |
Transit Time* |
| UPS Standard to Canada |
$16.95 |
7-14 Business Days |
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* Transit times do not include the time taken by our staff to pack and process your order once it is received. Please make allowances for order processing as noted above when estimating your order delivery date. |
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CANADA Customs Fees and Duties
Any orders to Canada over CA$20.00 will incur customs
duties, taxes and will be subject to brokerage fees which you are responsible
for paying. We cannot determine in advance what these charges will be as
Canadian duties, taxes and brokerage fees on items shipped to Canada are
established by Canadian Customs. Taxes, PST & GST, will vary based on the province to which the items are shipped. The duty is determined by the value of the merchandise and is determined by Customs. Please contact your local customs office to determine the customs costs. It is your full responsibility to verify the customs, duties charges and procedures prior to placing your order.
Important Note: You are responsible any and all duties, taxes and/or customs charges that are incurred on the package you receive. Acceptance of a package and refusal to make payments on any levied duties, taxes and/or customs charges will result in customs contacting us and we will charge your credit card accordingly for the outstanding payments plus any interest or penalty that may apply.
Regarding Returns: If you are returning any merchandise please be advised you are responsible for all shipping charges and any levied duties, taxes and/or customs charges that may be incurred on the package. Prior to processing of your return, these additional charges will be subtracted from your total and the balance will be refunded to your credit card. |
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SHIPMENT TRACKING. |
| Once your order has been picked up by UPS or USPS for shipment you will receive an automated email notification confirming shipment and detailing your tracking number. This tracking number will allow you to follow the progress of your order in transit until it reaches you or your recipient.
Instructions to track your order :
- Track Online: Use the link on your email shipment confirmation, which will take you directly to our website. There you can review your order details and track the status of your shipment instantly via www.ups.com or
www.usps.com.
- Track by Phone: If you would prefer, please feel free to contact customer service at 1-888-85-STONE (Mon - Fri, 10am - 6pm EST) to assist you track your order.
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| SHIPPING HELP. |
| If you are in uncertain about which shipping option to select or any other details please feel free to contact our customer service department at 1-888-85-STONE (Mon - Fri, 10am - 6pm EST) or email us at info@shimmerandstone.com. |
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